Dear Aunt Dame
You asked me to look at TMO complaints....
Here we have it: complaints to the TMO nearly doubled in the last quarter, they went up by 79.16%.
Complaints in the current quarter are also looking on the high side.
The figures flatter to deceive....far more people complained than the figures suggest.
Unless the matter complained of is about "customer service failure" the TMO does not treat the matter as a complaint.
It it's a cunning ruse for keeping complaints off the books.